When will the product I purchased be delivered?

Under normal circumstances, deliveries within Istanbul are delivered within 24 hours after being shipped; Deliveries outside Istanbul are made within 2-3 days (although it varies depending on the delivery time committed by the cargo company to your city and district). If there is any problem during the product supply process, our customer service representatives will inform you via e-mail.

What does the “In Procurement Process” warning mean?

If the product you ordered is in stock, shipping begins immediately. If there is more than one product in your order, the preparation of those in our stock begins, starting with the first ordered product. The supply process begins for your orders that are not yet in stock. (In this case, you will see the text “In the Supply Process” opposite the product you ordered.) Requests that are automatically transferred to our relevant supplier are tracked and your orders are ensured to be in our stocks as soon as possible.

How will I know that my order has been shipped?

When the products you purchase from our site are delivered to cargo, cargo shipment information about your order is automatically sent via SMS to your e-mail address and mobile phone registered in our system. With the help of this information, you can find out when your product or products are delivered to the cargo. You can also track the status of your order in the “My Orders” section on the “My Account” page.

What should I pay attention to during delivery?

When your orders are delivered to your address, we recommend that you open and check the cargo package after signing the cargo delivery slip. If there is any mistake in the package content or if the products are damaged or deformed, please have the cargo officer prepare a “Damage Assessment Report” and contact us about it.

My cargo is going to the wrong address, what can I do?

When your order is shipped, your delivery address is automatically transferred to the cargo company’s system without any changes and the shipment process continues accordingly. Delivery branches are taken to the branch connected to your address by the cargo company. Therefore, it is not up to us to choose which branch the product will be delivered to. If your cargo has been sent to the wrong address or branch, if you inform us via message on the “Customer Services” page, the cargo company will be informed by us and the forwarding procedures will be carried out as soon as possible.

What happens if the cargo cannot find me at the delivery address?

If the cargo companies we work with cannot reach anyone at the delivery address, they leave a note at the door. This compass contains the address and phone numbers of the cargo branch that delivered you. The cargo branch will keep your parcel for 3 days and send your order back if it cannot reach you. When you cannot receive your cargo because you are not at your address, you can contact your cargo branch according to the information on the compass and get detailed information about the delivery.

Can I change my shipping address?

You can notify us of the delivery address change via message on the “Customer Services” page while your entire order is in the delivery process. However, if one or more products in your order have already been shipped (partial delivery), the address change to be made through the system will not be immediately reflected in the cargo company’s system, since the delivery address you have previously determined is transferred online to the cargo company and the same delivery address is used for each cargo exit for a single order.

The package content of the product I purchased was missing, what should I do?

The products offered for sale come from suppliers in their original boxes and are delivered to the cargo after being packaged unopened. You will see a warning on the labels we paste on the cargo packages against possible problems that may occur during the shipment of the products. This warning reminds you that you should open and check the product while the cargo officer is with you during delivery. If, as a result of your check, there is a deficiency or error in the contents of the product package, you must have the cargo officer prepare a “Due Determination Report”. After this process, if you wish, you can take delivery of the product and simply apply to us with the report. If you notice that the contents of the package are missing or incorrect after delivery, you can contact us without a report. All you need to do is fill out the relevant form in the “Fault/Return/Exchange” section on the Order Details page.

The product I ordered and the product I received are different, what should I do?

We would like to apologize first if a different product was sent due to an error in the stock coding. In order for the exchange to be made, please send the product in question back to us by filling out the return exchange form included in the cargo. Necessary actions will be taken when the product reaches us.

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